Question

Pete Carr is the superintendent of a large county school district with 10 high schools. One of Pete's yearly rituals is to call the parents of each high school valedictorian to congratulate them on their child's achievement and to thank them for investing so much in their child's education and future. This year, Pete wants to change his greeting. Last year, too many parents thought Pete was a phone solicitor. Pete's previous message began, "Congratulations! Your child is valedictorian!" When envisioning an audience, we use personal, firsthand knowledge or empathy to gain insight. When Pete is creating a picture of his audience for his message to parents, which approach will he use?

Answer 1

Pete will use the approach of envisioning an audience by using personal, firsthand knowledge or empathy to gain insight.

Step-by-step explanation:

When Pete is creating a picture of his audience for his message to parents, he will likely use the approach of envisioning an audience by using personal, firsthand knowledge or empathy to gain insight.

By drawing on his own experience as a superintendent, and as a parent and concerned resident, Pete can put himself in the shoes of the parents he is calling. This allows him to better understand their thoughts, feelings, and concerns, and tailor his message accordingly. For example, Pete can imagine how he would feel as a parent if his child achieved the prestigious title of valedictorian. He can envision the sense of pride, joy, and accomplishment that the parents would feel, and use this understanding to frame his greeting in a way that conveys his genuine appreciation and congratulations.

Answer 2

the answer is: empathy

In psychology, empathy is the ability for us to understand the feelings of others.

From the case above, Pete decided to use "Congratulations! Your child is valedictorian!" in his earlier message. This sounded like empty praise that commonly used by people before they ask something to you.

The better method to do this is by appealing to parents' empathy. Pete could begin by telling the parents how highly the people of the school think about their children to make the parents feel pride that currently felt by the school toward their children.