Question

Managers at​ flavors, a restaurant​ chain, train their employees such that in the absence of​ employees, someone trained in the same skills can step in and do the job equally well.​ thus, many modules in training are extensive as they provide employees with details of the skill sets required for different jobs. in​ practice, this lengthy training program does help the company as a​ well-trained and flexible workforce is at their disposal at all times. the managers at flavors use​ ________.

Answer 1

The managers at Flavors are using a technique called cross training.

Many businesses choose to cross train their staff. This technique teaches multiple jobs and skills in the business to the employees. Multiple employees are trained and can do multiple jobs. This helps a company to cover all of the jobs that need to be done, especially when they are busy.