Question

A crisis management team does all of the following except _____ .

instruct employees and customers

oversee the situation before, during, and after it occurs

handle all service failures

coordinate communications

Answer 1

Handle all service failures

Step-by-step explanation:

A crisis management team is a team or group of responsible individuals mandated to keep an organization running in crisis times. The team identifies situations that could affect the organization and develops a comprehensive plan of dealing with these events.

In times of a crisis, the crisis management team

• Develops a communication channel that keeps employees, customers, and the media updated.
• Creates and implements a plan to protects a company's assets that ensures company survival.

• Take measures to ensure the health and safety of all employees
• Provides mechanisms for employees to work remotely.