What are Items answer?
item 9
choice 1. I guess
choice 2. I doubt
choice 3. I assume
choice 4. I conclude
choice 5. I promise
item 10
choice 1. Is it going to cost you
choice 2. Are you sure about that
choice 3. Is there a charge for that
choice 4. Is there a chance for that
choice 5. Have you ever done that
item 11
choice 1. If it's lost
choice 2. If you need it
choice 3. If you want
choice 4. If something comes up
choice 5. If you have any questions
item 12
choice 1. I will show it to you
choice 2. It'll be safe
choice 3. I'll do it right away
choice 4. I would like a refund,please
choice 5. I'll put it in a safe place