Question

Identify which conversation step from the Five-Step Model is taking place in each line of the following conversation.

Neil: Hey, Marlee, everything going okay?
buisness opening feedforwad feedback closing

Marlee: I think I might be going crazy.
buisness opening feedforwad feedback closing

Neil: Why? What happened?
buisness opening feedforwad feedback closing

Marlee: I was just wearing my glasses two minutes ago. I took them off for a second, and now I can't find them anywhere.
buisness opening feedforwad feedback closing

Neil: Oh, well, I'll help you look if you like.
buisness opening feedforwad feedback closing

Marlee: Really? Thanks.
buisness opening feedforwad feedback closing

Answer 1

So first you should know that the feedforward is, in communication context, a starter general view of the main message. Then, feedback means, the answer that the receiver of the conversation expresses to the speaker based on the received message. And as their names say, the business opening is how someone starts the conversation and the closing finishes it. So the answers are:

Neil: Hey, Marlee, everything going okay?

Business opening

Marlee: I think I might be going crazy.

Feedforward

Neil: Why? What happened?

Feedback

Marlee: I was just wearing my glasses two minutes ago. I took them off for a second, and now I can't find them anywhere.

Feedforwad

Neil: Oh, well, I'll help you look if you like.

Feedback

Marlee: Really? Thanks.

Closing

Answer 2

The five-stage conversation model establishes five steps in each conversation: opening, progress, business, comments and closing.

Neil: Hey, Marlee, everything going okay? OPENING

Marlee: I think I might be going crazy. FEEDFORWARD

Neil: Why? What happened? BUSINESS

Marlee: I was just wearing my glasses two minutes ago. I took them off for a second, and now I can not find them anywhere. BUSINESS

Neil: Oh, well, I'll help you look if you like. FEEDBACK

Marlee: Really? Thanks CLOSING