Question

Martha works as a senior manager in a bank. The bank has hired 20 new employees. Martha has spent a week defining the roles and responsibilities of each of the new employees. Which crucial management function has Martha performed to increase the bank’s productivity in the future?

Answer 1

B. Controlling

Step-by-step explanation:

PLATO EDMENTUM GANG

Answer 2

Leading

Step-by-step explanation:

Managers have four main functions that include Planning, organizing, leading, and controlling. Martha, as a senior manager in the bank, was performing the leading function.

Leading entails influencing employee behavior to achieve organizational objectives. In this function ,managers use interpersonal skills to communicate, inspire, and motivate their teams.

In this scenario, Martha was using directing as a tool of the leading function to influence new employee behavior. She also applied the coaching technique to make the employees understand their roles.