Question

Users report that the network is down. As a help desk technician, you investigate and determine that a specific router is configured so that a routing loop exists. What should you do next

Answer 1

Determine if escalation is needed.

Step-by-step explanation:

Since in this case, it has been determined that a specific router is configured in a way that a routing loop exists, the technician would further need to determine if the following issues are persistent;

• having a switching loop on the network
• general router problems
• routing loop
• if there are broadcast storms.