Answer:
we conclude that the first step is to find the greatest common factor (GCF).
Hence, option C is correct.
Explanation:

As 4 is the greatest common factor of the expression, so factor out common term 4:
i.e.

Thus, the first step is to find the greatest common factor (GCF)
Now, solving the remaining portion

as (2x+3) and (2x-3) are the factors of (4x²-9)
i.e. (4x²-9) = (2x+3) (2x-3)
Thus, the expression becomes

Therefore, we conclude that the first step is to find the greatest common factor (GCF).
Hence, option C is correct.