Question

Please help

One morning at 10:15 the employees start complaining that they cannot access the company’s intranet. You are the only tech support person in the office that day.


You do not have access to all the tools the rest of the support team has, but you do have access to the Web server, the network operating system, a workstation and operating system, and a command line interface. You check the Web server that runs the intranet and it is working fine. You can ping the address from your workstation, so you know it is working. But, like everyone else, you are not able to access the site itself.


What are some of the tools you would use to determine the problem? To illustrate this, use a search engine as a surrogate for the intranet site. Using tools you learned about in this lesson, discover as much as you can about the connection between your computer (at home or in the computer lab)

Look at each element of the connection (e.g., DNS data, IP address, number of hops to get to the Web site). Pick three of these elements that you think could be the cause of the imaginary problem and troubleshoot them on paper—write down the steps you take to test each element to determine the real problem. Pick one of them as the source of the trouble and repair that problem.

Answer 1

First check the if the adapters on the router or site are connected (Ipconfig)

Next run a flush Dns to clear the sites dns logs (ipconfig/flushdns)

If non of that works you would run a restart on the server that is transfering data through the site.

If that doesn't work you will have to call a tech support from another company or your boss to tell him that there is nothing you can do and to ask for help!

Step-by-step explanation:

Hopefully this helps! BTW I'm 13 so I wouldn't rely on my information that is personal what I would do though.