Question

Type the correct answer in the box. Spell all words correctly.

What does this situation demand from the company?
Martha bought a new laptop a week ago. She’s having trouble understanding how the laptop functions. She wants the store where she bought the laptop to help her. The store should provide Martha with good_______
by giving her all the information she needs.

Answer 1

customer service

Step-by-step explanation:

I just took the test on Edmentum

Answer 2

After-sales service

Step-by-step explanation:

After-sales service are all the efforts of a business to keep its clients happy and satisfied with the products they have purchased. It is providing care to customers after they have made purchases from the business. After-sale service help in retaining and building loyal customers.

Some of the techniques used in after-sales service include

• Keeping in touch with customers after purchases
• Responding to customer queries either on call, emails, or customer visit
• Offering technical supports when a customer is facing challenges like in the scenario described above