Answer:
After-sales service
Step-by-step explanation:
After-sales service are all the efforts of a business to keep its clients happy and satisfied with the products they have purchased. It is providing care to customers after they have made purchases from the business. After-sale service help in retaining and building loyal customers.
Some of the techniques used in after-sales service include
- Keeping in touch with customers after purchases
- Responding to customer queries either on call, emails, or customer visit
- Offering technical supports when a customer is facing challenges like in the scenario described above