Answer: 11.3 minutes
Explanation: Exponential Distribution is a distribution with function of the form:

often related to an amount of time until an event occur.
The greek letter λ is decay parameter and have a relationship with the mean:

and x is the amount of time
Probability in exponential distribution is given by

Percentile is a value below which a percentage of the data falls.
For the waiting line in a Piggly Wiggly checkout, 80th percentile will be





h = 11.3
The 80th percentile of waiting times is 11.3 minutes.