Question

A customer has a question about a legal process within an organization, but the customer service representative is unsure of the answer. What should the representative do next? apologize and tell the customer politely that they cannot answer his or her question put the customer in contact with someone who can answer his or her question use CRM to find the answer quickly contact the CEO or president of the organization before their own manager

Answer 1

use CRM to find the answer quickly.

Step-by-step explanation:

The quickest way to resolve customer's query is to use CRM.

CRM is acronym for Customer Relationship Management. CRM is a software that helps to manage relationship of customers with company.

CRM software is a tool that collects and manages the Customer data, business information, product details, training, etc.

So, in the given scenario, when a customer inqures about legal process with an organization, the customer service representative can use CRM to answer the question quickly, as this software consists of business information as well.

Therefore, option C is correct.