Question

Negative word-of-mouth communication is more likely to occur when consumers: Group of answer choices repeatedly purchase products of a single brand. perceive that the problem is severe. face problems that are unstable. make purchase decisions that are not credible. are satisfied with the company's responsiveness.

Answer 1

perceive that the problem is severe.

Step-by-step explanation:

The negative worth of mouth communication arise when the problem is very serious. As the firm product would be more famous by the worth of mouth only but if there is a negative worth of mouth communication so it seems that the problem is very serious

Therefore the second option is correct

Hence, all the other options are incorrect