Final answer:
April is polite and punctual which contributes positively to customer service, but leaving work early is a negative behavior against company expectations.
Step-by-step explanation:
April demonstrates both good and bad behaviors in her workplace. Her good behaviors include being friendly and polite to customers, which is an essential aspect of providing excellent customer service. Additionally, she shows professionalism by arriving at work right on time.
However, April exhibits a bad behavior by leaving work 5 minutes early, which fails to respect her duty to complete her assigned tasks within the specified time and may reflect poorly on her commitment to the company's goals.