Question

What type of negative business message does this statement convey?

Because we failed to provide the installation guide, we will be sending a crew to install the antenna free of charge.

A.
apologizing for a mistake
B.
correcting an error
C.
denying a request
D.
explaining a service fault

Answer 1

B. correcting an error

Explanation: the guy above me was right I took the test

Answer 2

Answer: B. correcting an error

Step-by-step explanation:

Negative business messages are so called because they convey bad or unpleasant news. The negative message in the above is that the company did not include the installation guide which meant that the customer could not install the antenna themselves.

The business hopes to correct this error by sending a crew to install the antenna at no extra cost thereby sending an error correction message.