Answer:
Imagine you are a student and a friend in your class has just failed a major test or exam. Your friend is distraught because she studied really hard and still failed. Even though you got a good grade on this test, you remember what it is like to fail. You don't try to fix things for your friend. Instead, you make an empathetic statement like, "I'm so, so sorry about your grade. I know how hard you studied and how disappointed you must feel."
Step-by-step explanation: