As you focus on efficiency and delivery speed, teams become cross-functional, often aligning on a common area like “mobile” or the website. Teams, rather than individuals, are assigned to work. Shared services exist for specialized skills, such as DBAs or UX Design, that are too limited (or expensive) to have on every team. Capacity planning balances cross-functional team capacity against the business demand, as well as balancing shared services teams across the work.
Product- or Capability-aligned Teams
To build further momentum, teams must build expertise. Domain knowledge comes as teams are aligned with a product or business capability. Skills can be built by promoting pairing shared services experts with team members.