Answer:
A. Identify and locate the problem.
Step-by-step explanation:
A problem-solving process can be defined as the systematic approach to used to identify and determine the solution to a particular problem.
The first thing you should do when troubleshooting a computer problem is to identify and locate the problem.
Basically, when an administrator or network engineer is trying to proffer a solution to a computer or network-related problem, it is very important and essential for he or she to first identify what the problem is. This is necessary because it will help to ensure that his or her energy is channeled in the right direction.
Hence, once the problem is identified, then a theory of probable cause can be established.