Question

Incident management is known as a(n) ____ process, because the customer who reports an incident must accept the solution before the incident can be closed.

Answer 1

Closed loop

Step-by-step explanation:

incident management process can be regarded as set of procedures as well as actions that are out up to respond to incidents and also to resolve critical incidents, by resolving it, the detection of incident, tools needed if there is any case, steps that need to be followed are all attended to in incident Management.It should be noted that the Incident management is known as a closed loop process, because the customer who reports an incident must accept the solution before the incident can be closed.