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How do handle angry customers?
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26 votes
26 votes
How do handle angry customers?

User StatguyUser
by
2.7k points

1 Answer

14 votes
14 votes

Answer:

  • Remain calm.
  • Practice active listening.
  • Repeat back what your customers say.
  • Thank them for bringing the issue to your attention.
  • Explain the steps you'll take to solve the problem.
  • Set a time to follow up with them, if needed.
  • Be sincere.
  • Highlight the case's priority.
User Zambari
by
2.9k points
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