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QUESTION 15 One of the benefits of downsizing is: higher customer satisfaction. improved efficiency. a more loyal and productive workforce. that it is a recruiting edge.
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QUESTION 15 One of the benefits of downsizing is: higher customer satisfaction. improved efficiency. a more loyal and productive workforce. that it is a recruiting edge.

User Fuad All
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Improved efficiency.

A study shows that downsizing lowered customer satisfaction -
Another study shows that downsizing increased efficiency, but nothing of employee productivity.
User Ido Cohn
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