Answer:
1. Prepare the entry to record the merchandise returns and the year-end adjusting entry for estimated returns.
to record returns from last year's sales:
Dr Refund liability 250,000
Cr Accounts receivable 250,000
Dr Inventory ($250,000 x 65%) 162,500
Cr Cost of goods sold 162,500
to record return liability for current year's sales:
Dr Sales returns and allowances ($11,500,000 x 4%) 460,000
Dr Refund liability 460,000
Dr Refund liability 200,000
Cr Accounts receivable 20,000
Dr Inventory ($200,000 x 065%) 130,000
Cr Cost of goods sold 130,000