Step-by-step explanation:
Remember, we are told, "from a customer perspective." Therefore, here are some skills and qualifications needed:
- Good human relations: this skill requires that the service employees be friendly, patient, kind, good listeners, etc.
- Ability to pass information clearly: This means that they should be able to offer assistance to their customers clearly.
- Time management: Customers want employees who are fast at what they do taking into consideration the customer's time, not sluggish people.
- Adequate knowledge of service: This means that they should be professionally qualified to deliver quality services.