The correct answer to this open question is the following.
The effect that Turkle wants to create with these questions is to make people seriously reflect on the fact that many youngsters and adults are preferring to consults robots and machines about personal or intimate issues, instead of getting professional help from experienced and professional humans that had lived similar situations in the past and have the academic and professional preparation to offer serious help.
The questions Sherry Turkle posses are "Why would we want to talk about love and loss with a machine that has no experience of the arc of human life?" And "Have we so lost confidence that we will be there for one another?"