Question

Olivia and Ian were due to be wed last March when a tornado blew down the church where the wedding was to be held. Even though the wedding was postponed and they risked losing over one thousand dollars in deposits, they were not worried because they had purchased wedding insurance. The salesperson had guaranteed they would have a perfect wedding no matter what happened. When Ian called the insurance agent, he learned that the policy did not provide coverage if the wedding was postponed due to an act of nature such as a tornado. In this case, provider _____ of the gaps model of service quality was apparent as their "perfect wedding" did not happen as promised.

Answer 1

gap 4

Step-by-step explanation:

Gap 4, or communication gap, happens when there is a gap between the service provided to the customers and the communication that existed with the customers, i.e. the customers think that they are purchasing X service, while in reality the X service is not really how they thought it would be.

It is reasonable that insurance companies do not cover "acts of God", since the law does not require them to do so. But most of the times this specific information, that is usually not important (how often do tornadoes happen?), might actually be very important.