Question

In which of the following situations would you want to use GOMS/KLM as an evaluation tool?

A. Shopping mall movie rental kiosk assuming the user rarely ever rents movies
B. Amazon's create an account process
C. A teacher evaluation form that a student fills out once
D. None of the above
E. All of the above

Answer 1

B. Amazon's create an account process

Step-by-step explanation:

The Keystroke-Level Model (KLM) is a cognitive modeling tool which can be used in predicting the performances carried out by human on interface designs. It's the most "practical" of the GOMS methodologies.

This model tends to predict how long it will take for the completion of a routine task by an expert user. There should be no errors.

So, Option B is correct because GOMS/KLM is an evaluation tool which fits in the evaluation of Amazon's create an account process.