Answer:
communicating effectively with an unsophisticated customer in an understandable manner to assess financial goals and risk tolerance
Step-by-step explanation:
The new customer who has accumulated $124,000 in his company's 401(k) plan wants to rollover his funds with a brokerage firm.
However he only invested in a growth mutual fund.
This is a scenario that could lead to total loss for the customer if the growth mutual fund fails. A better approach would have been to invest in more than one option.
The first action should be to communicate effectively with the unsophisticated customer in an understandable manner to assess financial goals and risk tolerance.
Based on his Prefered objectives an investment plan can be recommended for him