Answer
The answer is below
Explanation :
Most likely: Listen to the customer's reason for the return, and if the product has an expiry date, the answer is no returns, otherwise, I will accept the returns.
Least likely: I would say it is not feasible to do it without listening to the customer, most especially if the customer is rarely seen. This is to avoid unnecessary image damage to the firm, that could arise from the situation.
E