Answer: All the above is true
Step-by-step explanation:
Persistence is an excellent quality for service desk analysts as it allows them to find permanent solutions and eliminate incidents; Persistence is needed because of patience and courageous determination of the individual to see a task through.
By analyzing trends and eliminating root causes of problems, analysts can help reduce the number of incidents; analysis ensures that there is an easy way to do something or carry out an event better that the previous time.
Problem solving is an innate skill but it is a skill that can be improved with practice; Problem solving is natural but becomes more realistic when you're solving problems.