Answer:
The options are :
A. calculability
B. control
C. efficiency
D. predictability
The answer is D. Predictability
Step-by-step explanation:
McDonaldization involves steps and procedures which are usually repetitive and without any changes in the delivery of services. This feature makes McDonaldization services highly predictable.This ensures that their service delivery is always the same in any part of the world.
Their uniqueness and predictable nature is in their fast-food restaurant where hamburgers are cooked on a conveyer belt so that no ingredients (nor employee’s movements nor food) are wasted and others such as the content, ingredient and style of cooking of their meal.