Answer:
a)

Who represent 0 defective and using the probability mass function we got:

b)

For this case we can conclude that the outlet plan would deal the defectives returned by consumers
Explanation:
Let X the random variable of interest "number of defectives", on this case we now that:

the probability of being defective for this case is given by:
The probability mass function for the Binomial distribution is given as:
Where (nCx) means combinatory and it's given by this formula:
Part a
For this case n = 4 and we want to find this probability:

Who represent 0 defective and using the probability mass function we got:

Part b
For this case n = 100 and we want to find this probability:

Who represent 0 defective and using the probability mass function we got:

For this case we can conclude that the outlet plan would deal the defectives returned by consumers