Question

Company A has been experiencing lost sales and high returns recently, so they have decided to undertake a comprehensive quality program. The program would require additional inspection of products prior to shipment at an estimated cost of 45000, and the upgrading of production equipment at an estimated cost of 400000. Company A knows that if it undertakes this program, it will be able to reduce warranty repair costs by 25000. They also know they will be able to avoid lost profits by retaining customers, but they cannot quantify that benefit with any degree of precision.Should company A go ahead with the quality program?

Answer 1

Step-by-step explanation:

Incremental cost

Inspection cost prior to shipment - 45,000

Upgrading of equipment - 400,000

Incremental benefit - 25,000

The incremental cost of improving quality far outweigh the incremental benefit

Even though loss of profit was avoided by retaining existing customers , yet the quality improvement program dies not guarantee additional customers and profit to write off or reduce the incremental cost .

Therefor , it is not advisable fort the company to go on with the quality program.