Answer:
They should identify the critical processes that are to be redesigned.
Step-by-step explanation:
Business process management focuses mainly on activities which is directed toward improving the company performance. It involves critically analysing, evaluating and improving various business processes.
Examples of business management tools include: Zoho creator, Pega platform, Bonita Bpm, Processmaker. These various tools helps to cut down different costs, build a stronger customer interaction, helps to develop an edge against competitors, reduce inefficiency among enployees, ensure smooth running of the organisation.