Answer:
Normative Control.
Step-by-step explanation:
In this scenario JBC Customs is using normative control. Normative control is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.
Normative control here, tries to or attempt to provide direction to the required members from whom efforts are required and thereby control the desired felling, thought and experience that guide their actions. In terms of normative control, members behave for the best awareness of the company not for the reason that they are physically forced, but because it is a form of economic rewards and satisfy the member of the organization.