Question

Best Rate Inc., an insurance company, has seen considerable growth in its telephone-based direct sales division. The management team has developed several strategies to meet its staffing requirements and add additional telephone sales agents. What would be the best strategy? Should they ...

Answer 1

The best strategy involves the following:

Staffing and people needs identification - Understanding and identifying the experiences, skills and resources available are important in order to achieve business goals and acquire adequate telephone sales agents.

Also, timelines must be required for effective fulfilment of each role and plan accordingly.

Also, development of a strong employer brand and workplace culture is an effective strategy to achieving staffing requirements. This will help attract the best talents in order to drive more direct telephone-based sales. A convenient workplace culture will help improve the company's growth plan.

Furthermore, the management must create a future staffing projection. A long-term staffing plan for the next five to ten years will keep the firm focused in retaining and improving staff requirement.