Question

After having to wait for half an hour to receive her usual order, Gwen was less than happy with her visit to her favorite coffee shop. She attributed this delay to the fact that the few staff members present were not prepared to cater to the sudden rush on that particular day. Which element of the attribution theory did Gwen associate with the cause for her perceived dissatisfaction

Answer 1

Locus.

Step-by-step explanation:

As per the question, 'Locus' is the second and one of the most significant components of the attribution theory that Gwen related to the reason for her perceived dissatisfaction after visiting the coffee shop. The 'locus of control' implies that she possesses a belief that the external factors('few staff members present were not prepared to cater to the sudden rush on that particular day') were the reason for her dissatisfaction rather than considering her own lack of efforts and self-esteem to take the initiative of having a wonderful experience. Thus, 'locus' is the correct answer.