Question

A customer has a new laptop with wireless WAN capabilities; however, the software does not connect to the Internet. What would you suggest to the customer?

Answer 1

Check below for the explanation

Step-by-step explanation:

The following suggestions will be given to the customers:

• Go to network settings and check the WIFI settings to confirm whether the WIFI connection is on. Switch the WIFI to the on position if it is off.

• The customer should check if the wireless driver is installed on the computer, if the driver is not installed, he should try to install it

• The customer should check all the available access points and confirm if their signal strengths are strong enough to allow for any connections. Restart the access point to enhance proper connection.
• Check to see if your operating system is updated to support your internet connection. You can update your operating system to the latest version
• Run a Network Diagnostics on your computer. This will run a couple of tests to see what’s possibly causing your Wi-Fi issues.