Question

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

A) Fourteen steps for quality management
B) Quality is free
C) Customer focus
D) Zero defects
E) Six-sigma

Answer 1

B) Quality is free

Step-by-step explanation:

The basic premise is that a high quality product shouldn't cost more to manufacture than a low quality product. So if a high quality product costs the same as a low quality product, then it means that quality doesn't cost anything. Personally I believe that Edward Deming's philosophy was the most practical and successful, just ask any Japanese how his philosophy helped them.