Question

Which of the following approaches to process improvement could be described as competitive​ benchmarking? A. Employees at XEROX take classes in quality improvement and make​ small, incremental changes to their order filling processes. B. Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. C. Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. D. Employees at XEROX visit GM to pick up ideas on processing customer orders.

Answer 1

B.

Step-by-step explanation:

The approach that can best be described as competitive benchmarking from the options listed would be Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. This is because Competitive benchmarking refers to comparing your company against other competitors in the market based on a set of metrics. Which is what the employees at XEROX are doing by comparing their ideas to the products of Canon in order to improve on them.