Question

Delectable, a fast food chain, emphasizes a lot on things like how the staffs are dressed, how the food is presented, as well as cleanliness of their service area. According to this information, Delectable is focusing on which of the following variables of service quality?

a.Assurances
b.Responsiveness
c.Tangibles
d.Empathy

Answer 1

C) Tangibles

Step-by-step explanation:

The five variables of service quality are:

1. tangibles
2. reliability
3. responsiveness
4. assurance
5. empathy

The tangibles variable basically refers to the physical environment, the facilities, equipment, staff and other communication materials displayed by the store or restaurant.