Question

Managing Bad News Within Organizations

Delivering bad news within an organization might involve sharing bad news with your manager or another employee in person or in writing. Use a tactful tone and reasons-first approach because these techniques will help preserve friendly relations. Determine whether you need to use a direct or an indirect strategy (reasons-first approach) based on the anticipated reaction of your audience.

Fill in the blank with the most appropriate answer.

In order to be tactful and professional when personally delivering bad news within organizations, you should ______________

a. go alone
b. prepare and rehearse
c. wait until Friday afternoon

Answer 1

b. prepare and rehearse

Step-by-step explanation:

Prepare defines that every technique should be used to start any work is called preparation and is the process of planning whereas rehearse is the stage which implements after the preparation where we need to practice that work for achieving the target.

Here, in the given situation, we need to deliver bad news within the organization so for this we prepare and rehearse the news before sharing anything with the manager or employees. So, we need to use a sensitive tone, emotions, etc. Therefore we will use the indirect strategy to determine the future emotions of the audience and they can give attention to us.