Question

In business, a message written to right a wrong is called a claim. Straightforward claims are those where the receiver is expected to readily agree with your message. These claims require a direct approach. To be an effective business communicator, you should familiarize yourself with the best practices for making direct claims and voicing complaints. What should you include in the body of a direct claim message?

Answer 1

In business, a direct claim message should be well-organized with a clear purpose, detailed facts, and a persuasive conclusion. Professional, clear, and concise language is key to effective communication.

Step-by-step explanation:

In business writing, particularly when making a direct claim or a complaint in a business letter, it is imperative to follow certain guidelines to communicate effectively. The body of a direct claim message should first clearly state the purpose in a succinct manner. Following that, provide a detailed explanation of the circumstances with all relevant facts and details to substantiate your claim. This part of the letter should be factual, polite, and to the point. A closing paragraph is often included to reiterate the purpose of the letter and to reinforce the importance of the matter. Here is how you can formulate the body of a business letter:

• Introduce who you are and state the reason for your writing.
• Explain the issue concisely with all pertinent details included.
• Support your claim with evidence or logical reasoning whenever possible.
• Conclude with a reiteration of your claim, expressing its importance and any desired resolution.

Adhering to these guidelines ensures that your business communication is professional, clear, and likely to be taken seriously.