Answer:
The correct answer is letter "B": competitive advantage.
Step-by-step explanation:
A competitive advantage is an advantage firms have over their competitors. It could be a comparative advantage if the company can handle its business producing at a lower opportunity cost, or a differential advantage it the firm outstands competitors because of a unique feature of its operations or the product offered.
Workforce diversity is considered a differential advantage since institutions can use different employees' backgrounds, cultures, customs, and languages to reach a wider sector of the market. Avon, in particular, alledged having in 2016 a workforce represented 60% by women which could have helped this type of business have a better understanding of what their consumers -mostly females- want and expect.