Answer:
a) The credit score that defines the upper 5% is 764.50.
b) Seventy-five percent of the customers will have a credit score higher than 532.5.
Explanation:
Problems of normally distributed samples are solved using the z-score formula.
In a set with mean
and standard deviation
, the zscore of a measure X is given by:

The Z-score measures how many standard deviations the measure is from the mean. After finding the Z-score, we look at the z-score table and find the p-value associated with this z-score. This p-value is the probability that the value of the measure is smaller than X, that is, the percentile of X. Subtracting 1 by the pvalue, we get the probability that the value of the measure is greater than X.
In this problem, we have that:

(a) Find the credit score that defines the upper 5 percent.
Value of X when Z has a pvalue of 1-0.05 = 0.95. So X when Z = 1.645.




The credit score that defines the upper 5% is 764.50.
(b) Seventy-five percent of the customers will have a credit score higher than what value
100 - 75 = 25
This the 25th percentile, which is the value of X when Z has a pvalue of 0.25. So it ix X when Z = -0.675.




Seventy-five percent of the customers will have a credit score higher than 532.5.