Question

Rachel Hartley is a former top management graduate student who now works as a project manager at a retail firm. However, in spite of her strong educational background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from? downing effect low cognitive dissonance low emotional intelligence low emotional dissonance depressive realism

Answer 1

Answer: Hartley suffers from LOW EMOTIONAL INTELLIGENCE.

Explanation: In Psychology, the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups is defined as emotional intelligence.

They are also referred to as emotional leadership, emotional quotient and emotional intelligence quotient.

Key elements of emotional intelligence are;

Self-awareness.

Self-regulation.

Motivation.

Empathy.

Social skills.

An individual with low emotional intelligence is incapable of all these qualities mentioned above. Hence the reason why Hartley is unable to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done.