Question

You are the owner of Wonderworld Playground equipment. Tom and Joanne Adams purchased your Model 245 playground kit complete with fort, slide, and rock wall. They would like to exchange the slide because they claim it does not produce the speed they expected. Write them a letter denying them their request.

Answer 1

(My Address at the right hand side)

-Wonderworld Playground Equipment,

-(PO Box),

-(State).

-(Date).

(Complaints Address at the left hand side)

Dear Sir, (salutation)

Equipment Exchange Request Denial (Title)

(Body)

Sequel to your request which specifies your intention to exchange the slide which is a part of playground kit you bought from us on (Date), I want you to know that your request has reached us.

Upon the claim you made about the slide, I am sorry to inform you that your request can not be granted unfortunately because the equipment is part of a kit and we don't exchange part of any kit we sold to customers unless if it is the whole kit. Please bear with us for the inconvenience we might have cause you.

Thank you for your time.

(Complimentary close on the right hand side)

Yours Faithfully,

(signature)

(Name),

(Phone number).

Step-by-step explanation:

"-" in the Address above indicates the beginning of a new line and also the items in the brackets indicates what is required to be written.

Answer 2

Step-by-step explanation:

To,

Tom/Joane

California,

Dear Guys,

Hope that you are doing well. I am owner of Wonderland Playground equipment. Recently you guys purchased Model 245 playground kit complete with fort, slide, and rock wall from our shop in California. However I have come to known that you aren’t satisfied and want to exchange it.

With due apologies, I am informing you that this is not possible now as I have seen the pictures you shared with me, you guys have tried to fit in the kit and it seems that some parts of the kit have some scratches on them also. Had you not opened up the package, then it would have been possible but under the current scenario this is against our exchange policy.

I hope you guys will understand and find some solution to utilise the same kit.

Feel free to share any other concern. Will be happy to help you out.

Regards,

MR XYZ

Owner Wonderland Playground equipment