Answer:
Let X the random variable who represent the number of occurences in a period of time for the calls.
For this case we have the following parameter

And we are interested in the expected number of calls in one hour.
We know that 1 hr = 60 mins so then the expected number of calls that arrive in one hour are:

Explanation:
Definitions and concepts
The Poisson process is useful when we want to analyze the probability of ocurrence of an event in a time specified. The probability distribution for a random variable X following the Poisson distribution is given by:
And the parameter
represent the average ocurrence rate per unit of time.
Solution to the problem
Let X the random variable who represent the number of occurences in a period of time for the calls.
For this case we have the following parameter

And we are interested in the expected number of calls in one hour.
We know that 1 hr = 60 mins so then the expected number of calls that arrive in one hour are:
