Question

While investing an email issue, a support technician discovers no user can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server form several workstations on the LAN results in 0% packet loss.

Which of the following is the next step the technician should take in troubleshooting the issue?

Contact ISP, inform provider of issue, ask provider to check server.
Verify server has valid IP address on Lan subnet
Escalate problem to server admin to check issues with server.
Check workstations on Lan for APIPA configuration.

Answer 1

Check workstations on Lan for APIPA configuration.

Step-by-step explanation:

IP address is a logical address used in a network to initiate communication between devices. It is assigned to all the end devices like the client computers, servers, printers, scanners etc.

IP addresses can be assigned statically or dynamically. Static IP address configuration requires that a hardcoded address is configured to a computer permanently. The address must be in the same subnet or network. Dynamic IP addressing configures a DHCP server or router to lease IP addresses dynamically to computers. When the computer is unable to reach the server, the APIPA is automatically configured to system which responds to ping but does not receive or send packets to servers.

Answer 2

The answer is D Check workstations on Lan for APIPA configuration.

Step-by-step explanation:

1)

While investing an email issue, a support technician discovers no user can access their email accounts on the company’s email server connected to the private LAN.

Pinging the email server form several workstations on the LAN results in 0% packet loss.

Check workstations on Lan for APIPA configuration next step the technician should take in troubleshooting the issue.