Question

Barbara managers the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a ______ ManagerA) advisory

B) first-line
C) board
D) middle
E) upper

Answer 1

B. First line manager

Step-by-step explanation:

First line managers are company's employee just directly above the non-managerial worker in the management level or organization structure. They serve as the link between non-managerial workers and middle and upper level managers. They are the lowest managers in an organization that deals with employees directly.

In this case, Donna is directly dealing with cashiers and front desk employees while also making routine decisions.