Question

_________ involves all activities associated with a product after the point of sale. The the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money while promoting customer satisfaction and retention.

a. Returns management
b. Call center operations
c. Service parts organizations
d. After sales customer service

Answer 1

Answer: C

Step-by-step explanation:

After sales customer service enhances customer retention. It makes the customer feel the company have their interest at heart.